Get in touch
Our Free Call Number
0800 653 050
Our Free Call Numbers are open between 8.30am and 4.00pm.
Fax: 0800 151675
Email
Our Contact Us page
By Post
Consumer Support Team
PO Box 439
Hastings New Zealand
Have a question about a Wattie’s product? You might find the answer here.
If you can’t find the question and answer you’re looking for, please email us or call Customer Services on 0800 653 050.
Click on a category to filter our FAQs or view the entire list below.
Click on a question to view the answer.
You can find all Food in a Minute® recipes at www.foodinaminute.co.nz . There, you can also register for Food in a Minute emails which include our featured recipes.
When stored in a cool, dry place, canned foods retain their taste, goodness and nutritional value for two to three years.
Simply check the label on every product we make. On each label you’ll find all of the ingredients listed in descending order – with those present in the greatest amount (by ingoing weight) listed first, to the least.
Some Wattie’s products require preparation instructions and some do not. Those that do provide easy-to-follow preparation instructions on the label or package. If you have any questions about the preparation of a Wattie’s product, call 0800 653 050.
Yes, Wattie's offers a range of gluten free products as a way to cater to everyone’s tastes and dietary requirements. Visit www.mfd.co.nz for a complete list of our gluten free offering.
Yes, we offer a number of dairy-free products. Please visit www.mfd.co.nz for a complete list of our dairy-free offering.
We carefully label our products to accurately list the ingredients found in each one. If nuts or traces of nuts are found in a product, it will be clearly stated on the label. Or, for more info on our products free from peanuts, visit www.mfd.co.nz .
With the exceptions of baby foods, custards and desserts, you can freeze most of our canned foods for three months once opened. However, some foods do not maintain the same consistency once frozen and defrosted. Be sure to ‘de-can’ any food and place it in a plastic container before freezing.
Yes, all Wattie’s products are GE free.
Yes, all of our cans are recyclable.
No, the gold coating found in the inside of cans is “epoxy phenolic” and the white coating is "epoxy anhydride", both of which are resin-based materials that have been approved by the FDA, the United States Food and Drug Administration, to have contact with food.
No, the meat we use in our products is not Halal.
This statement is found on the label of some of our products. It means that these products are made from ingredients grown or produced in New Zealand as well as other ingredients that are not grown or produced in New Zealand.
Yes, you can rest assured that the eggs in Wattie’s dressings are fully cooked and safe for expectant women to enjoy.
Yes, please check the ingredients list on the label or contact us on 0800 653 050
If you’d like to enquire about Wattie’s sponsorship opportunities or donations, please contact us by clicking here or via the other contact information available on our Contact Us page .
Unfortunately, due to Health and Safety requirements, we are no longer able to conduct factory tours to the general public.
Generally, a serving size is what can fit into the palm of your hand. So if you’re an adult, your serving size is larger than the serving size of a child (since your hand is larger.)
A nutrition information panel is a mandatory table found on the back of a food packet that tells you how much of each nutrient you will find in the food. For more on how to read a nutrition information panel, see our article on Reading Food Labels .
If you have been diagnosed by a medical professional as having coeliac disease, then you need to avoid all plants containing the protein gluten as it will damage the lining of your intestine. Don’t avoid grains containing gluten unless you have a confirmed diagnosis, otherwise you risk becoming deficient in some essential nutrients found in these grains.